1-818-456-3543
Version 2.0 — Effective July 19th, 2026
These Terms of Service (“Terms”) govern your use of the SimGolf Social website (simgolfsocial.com) and the mobile golf simulator services provided by SimGolf Social LLC, a California limited liability company (“SimGolf Social,” “we,” “us”). By using our website, requesting a quote, or booking our services, you agree to these Terms.
1. Our Services
SimGolf Social provides mobile golf simulator rentals and related event services throughout Southern California, for both private and corporate events. Specific event details, pricing, and payment terms are set out in a signed Service Contract between SimGolf Social and the client.
2. Relationship to Signed Contracts
If you have signed a Service Contract with us, that Contract incorporates the version of these Terms in effect on its date. In the event of any conflict between these Terms and a signed Service Contract, the Service Contract controls.
3. Website Use
You may use our website for personal or business purposes, including researching, requesting quotes for, and booking our services. You may not use the website in any way that is unlawful, infringes the rights of others, disrupts the website’s operation, or copies our content for competing commercial purposes.
4. Quotes and Booking
Quotes provided through our website or by email are estimates based on the information you provide and remain valid for [30] days unless stated otherwise. A booking is confirmed only when (a) a Service Contract is signed and (b) the required deposit is received. Until both occur, requested dates are not reserved.
5. Payments
Payments are accepted by Zelle, check, or credit/debit card. Card payments are processed by Stripe, Inc.; SimGolf Social does not store your card details. A 3% processing fee applies to card payments. Check payments require full payment at the time of booking. Unless otherwise stated in your Service Contract, a 50% deposit is due at booking and the remaining balance is due 1 day prior to the event.
6. Cancellation, Refunds, and Rescheduling
6.1 Cancellation by Client. If you cancel at least 30 days before your scheduled event, we will refund all payments made, including the deposit. If you cancel less than 30 days before the event, the deposit is forfeited. Any payments made beyond the deposit will be refunded, less documented costs we have incurred in preparation for your event — including, but not limited to, non-refundable travel or accommodations, specialized equipment rentals, and custom branding materials.
6.2 Rescheduling. For cancellations within 30 days of the event, we may, at our sole discretion, offer to apply your deposit toward a rescheduled event date, subject to availability. Rescheduling is offered as a courtesy and is not guaranteed.
6.3 Cancellation by SimGolf Social. If we must cancel your event due to circumstances within our control, you will receive a full refund of all payments.
6.4 Weather and Site Conditions. If an outdoor event cannot proceed due to weather or unsafe site conditions, the parties will first attempt to reschedule. If no mutually workable date exists, we will refund all payments less documented incurred costs. For outdoor events, we recommend designating a backup indoor location at the time of booking.
7. Service Interruptions and Early Termination
7.1 Interruptions. If an event must be temporarily paused due to weather, venue conditions, or other circumstances beyond our control, we will resume service when conditions safely allow. Paused time will be added to the end of the service period where scheduling permits, but we do not guarantee full recovery of paused time, and no refund is owed for the interruption.
7.2 Early Termination. If an event must end early due to weather, unsafe conditions, venue direction, or other circumstances beyond our control, all payments remain earned and non-refundable, as our costs are fully incurred upon setup. We may, at our sole discretion, offer a prorated credit toward a future event.
7.3 Termination Due to Our Fault. If early termination results from our equipment failure or fault, you will receive a prorated refund for the unused service time.
8. Venue Requirements and Setup Fit
8.1 Client Responsibility. You are responsible for verifying that the setup area meets the minimum space requirements stated in your Service Contract and for the accuracy of all photos and measurements you provide. Installation requires a flat surface free of hazards that may puncture our inflatable enclosure. You must notify us before the event of inclined flooring, overhanging trees, or any other potential hazards near the setup area.
8.2 Setup Failure. If, upon arrival, the setup area does not meet the confirmed requirements and no suitable alternative location is available on site, the event will be treated as a cancellation on the event date and all payments are forfeited. We may, at our sole discretion, attempt a modified setup or offer to reschedule.
8.3 Site Survey Service. If you purchase our site survey service and we verify your setup area, we assume responsibility for fit. If the verified area proves unsuitable, you will receive a full refund or a rescheduled date at no additional cost.
9. Safety and Participation
9.1 Assumption of Risk. Golf simulator activities involve inherent risks, including injury from swinging clubs, struck balls, and physical activity. Participants assume these risks. The client is responsible for communicating safe-use guidelines to all participants and guests.
9.2 Operator Instructions. All participants must follow the instructions of SimGolf Social staff, including hitting-area clearance rules and equipment handling guidelines. Only one participant may occupy the hitting area at a time.
9.3 Unsafe Conduct. We reserve the right to refuse or suspend participation for any guest behaving unsafely or appearing impaired, without refund of any portion of the event fee.
9.4 Release. Except to the extent caused by our gross negligence or willful misconduct, the client releases SimGolf Social, its owners, and staff from claims arising from participant injuries.
10. Minors
Guests under 18 may participate only with a parent or legal guardian present at the event and actively supervising the minor’s participation. The client is responsible for ensuring compliance with this requirement and for the conduct and safety of all minor participants. Our staff may pause a minor’s participation if adequate supervision lapses.
11. Equipment and Property
11.1 Our Equipment. The client is responsible for damage to SimGolf Social equipment caused by the client, their guests, or venue conditions, beyond normal wear and tear — including the inflatable enclosure, impact screen, launch monitor, and computer equipment. Repair or replacement costs will be invoiced at actual cost.
11.2 Client and Venue Property. We will exercise reasonable care during delivery, setup, operation, and breakdown of our equipment.
11.3 Damage Claims. The client must inspect the setup area and report any alleged property damage to our on-site staff before our departure, or in writing within 24 hours of the event’s conclusion, including photographs of the alleged damage. Claims not reported within this window are waived. Our liability for damage to venue or client property is limited to $1,000 per event and applies only to damage caused by our negligence.
12. Limitation of Liability
To the maximum extent permitted by law, SimGolf Social’s total aggregate liability arising from or relating to our services or website, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the client for the applicable event. In no event shall either party be liable for indirect, incidental, consequential, or punitive damages. Nothing in these Terms limits liability that cannot be limited under California law.
13. Indemnification
The client agrees to indemnify and hold harmless SimGolf Social, its owners, and staff from claims, damages, and expenses (including reasonable attorneys’ fees) arising from (a) the client’s or their guests’ violation of these Terms, (b) unsafe conduct by event guests, or (c) inaccurate venue information provided by the client.
14. Event Photography and Media
We may capture photos and video at events for quality, training, and promotional purposes, including use on our website and social media. If you do not wish your event to be photographed for promotional use, notify us in writing before the event and we will honor that request. Our use of event media is also described in our Privacy Policy.
15. Intellectual Property
All content on our website — including text, images, logos, and branding — is owned by SimGolf Social LLC or its licensors. You may not reproduce or use our content without written permission, except as needed to use our services.
16. Privacy
Our collection and use of personal information is described in our Privacy Policy.
17. Accessibility
We are committed to making our website and services accessible. If you encounter accessibility barriers or need accommodations for an event, contact us at info@simgolfsocial.com.
18. Governing Law and Disputes
These Terms are governed by the laws of the State of California. Any dispute arising from these Terms or our services shall be resolved in the state or federal courts located in Los Angeles County, California. Before filing any claim, the parties agree to attempt in good faith to resolve the dispute informally by contacting us at info@simgolfsocial.com.
19. Changes to These Terms
We may update these Terms from time to time. Each version is identified by a version number and effective date at the top of this page. Updated Terms apply to website use and to bookings made after the effective date. Signed Service Contracts remain governed by the version of these Terms in effect on the Contract’s date. Prior versions are available upon request.
20. Contact
SimGolf Social LLC
Email: info@simgolfsocial.com
Website: https://simgolfsocial.com
